At Broller ("we," "our," or "us"), we want to make sure you have an excellent experience using our script-to-video editor. If Broller does not meet your expectations, we offer a refund policy subject to the eligibility guidelines outlined below.

Because video compilation (script processing, stock video licensing, and voiceover text-to-speech rendering) incurs immediate variable server costs, refunds are only available for accounts that have not fully utilized their plan allowances.

1. Payment Processor and Payment Handling

Our order processing and billing transactions are conducted by our secure third-party Merchant of Record and payment processing partners. Our partners issue transaction receipts, process subscription renewals, calculate sales tax/VAT, and execute returns. While we approve refund eligibility under Broller's criteria, our payment processing partners handle the actual monetary return transaction.

2. Subscription Refund Eligibility

You are eligible to request a full refund for your Broller premium subscription (Creator Pro or Pro Creator) if:

You submit your refund request within 14 days of the original purchase date.
You have consumed less than 15 minutes of video generation tokens from your monthly subscription allowance.

If you exceed 15 minutes of generated video content, or if you request a refund after the 14-day window has expired, you are no longer eligible for a refund.

3. Non-Refundable Items

The following purchases are final and strictly non-refundable:

Minute Top-Up Packs: One-time token top-ups purchased to add minutes to an account are non-refundable once bought.
Renewal Charges: Subscription renewals are non-refundable. You can cancel your subscription at any time prior to your next renewal date to prevent automatic charges.

4. How to Request a Refund

To submit a refund request:

Gather your billing information, including your Transaction ID (found in your invoice receipt email).
Email our support team at: brollerappsupport@gmail.com.
Include the subject line: [Refund Request] - Your Email Address.
Provide a brief explanation of why the product did not meet your expectations (we use this feedback to improve Broller!).

5. Refund Processing Time

Once our support team approves your request, the refund instruction is sent to our payment processor. It typically takes 3 to 5 business days for the refunded amount to appear on your original payment card statement, depending on your bank's processing times.

6. Contact Us

If you have any questions or require assistance with your account billing, please email us: brollerappsupport@gmail.com.